▸ 3:14 AM · TUEMANOR PARK
Burst supply line, kitchen flooded
Shut off main, replaced 8 ft of copper, dried out coordinated with restoration company. On-scene 22 min.
$640 · INSURANCE BILLED
LIVE · OTTAWA▸12:14 — WESTBORO · burst supply line · TRUCK 03 dispatched
DISPATCH ACTIVE · 24 / 7 / 365
When water wins,
you lose.
Call.
Burst. Frozen. Flooded. A licensed master plumber answers — not a call centre. 45 minutes anywhere in Ottawa, or your call-out is free.
LIVE DISPATCH CONSOLE
CH 7 · OPS▸ TRUCK STATUS
TRUCK 04
ROUTE TO KANATA
ETA 18 MIN
▸ ACTIVE CALLS
3 LIVE
WESTBORO · BURST PIPE
QUEUE 0 · DISPATCH OPEN
▸ NEAREST UNIT
TRUCK 02
VANIER YARD
AVAILABLE NOW
▸ WEATHER ALERT
−18°C
FREEZE RISK · HIGH
PIPE THAW SURGE
▸ SEVERITY CLASSIFICATION
Tell us the code.
Tap your tier. Console assigns the nearest truck, posts the ETA and locks an upfront price band before the wrench moves.
▸ THE 45-MINUTE GUARANTEE
45 minutes.
Anywhere in Ottawa.
Or your emergency call-out is free.
613-355-3512BONDED · INSURED · LICENSED · ON CALL
▸ CALLS WE RUN WEEKLY
Real Ottawa emergencies. Real outcomes.
Last 90 days, anonymized. Every truck logs scene-time, parts, restoration coordination and final invoice. No marketing fluff.
▸ −25°C · SATSTITTSVILLE
Frozen pipe between studs, exterior wall
Thawed safely (no torch, no split). Re-insulated cavity, added heat tape. Homeowner stayed warm.
$340 · CARD ON SITE
▸ 11:48 PM · SUNSANDY HILL
Basement sewer backflow, finished rec room
Cleared mainline, camera-confirmed, installed backflow preventer. Restoration crew on-scene by 1 AM.
$890 · INSURANCE DIRECT
▸ FRI · 2:10 PMVANIER
Landlord call · 4-unit · no hot water
Diagnosed boiler ignition fault, replaced thermocouple, restored heat to all 4 units in 90 minutes.
$420 · NET-30 INVOICE
▸ TUE · 4:20 PMBYWARD MARKET
Restaurant grease line backup
Hydro-jetted 75 ft of grease line, certified clean for health-inspection paperwork. Doors open by dinner service.
$560 · INVOICE EMAILED
▸ THU · 9:55 AMSTITTSVILLE
Main supply leak under slab
Located with thermal imaging, repaired through 14-inch concrete cut, patched and sealed. 6 hours on-scene.
$2,400 · INSURANCE DIRECT
▸ POSTED PRICING
No surprise invoice.
Every band quoted before tools touch the floor. The 3 AM rate is the 3 PM rate. No evening surcharge, no weekend gouge.
▸ SERVICE
PRICE BAND
Emergency call-out (after 9pm / weekend)
$129 base + work
Burst pipe repair
$280–450 + parts
Frozen pipe thaw (safe, no-torch)
$220–340
Sewer backup — mainline auger / snake
$390–560
Sewer backup — hydro-jet (heavy roots / grease)
$560–890
Boiler emergency — diagnostic
$189 + parts
Tankless water heater fail — diagnostic
$189
Sump pump emergency repair / replace
$310–480 + parts
Toilet failure (overflow / flange / wax / reseat)
$240–380
Backflow preventer install (post-flood)
$680–940
▸ PARTS BILLED AT WHOLESALE + 15%. RECEIPTS PROVIDED ON-SCENE.
▸ INSURANCE-CLAIM COORDINATION
We bill your insurer direct.
Drop us your policy number on the call. We draft the loss report on-site, coordinate with your adjuster, and submit the paperwork. You handle drying out — we handle the file.
AVIVAINTACTTD INSURANCECO-OPERATORSWAWANESABELAIRSONNETTRAVELERS
▸ DEDUCTIBLE COLLECTED ON-SITE · BALANCE BILLED TO INSURER
▸ COMMERCIAL · PROPERTY MANAGERS
Priority dispatch retainer.
24/7 priority queue, master service contracts, all-units coverage across multi-property portfolios. Net-30 invoicing, monthly reporting, after-hours direct line.
- ▸Multi-unit residential portfolios
- ▸Restaurants · grease line maintenance
- ▸Office buildings · backflow + boiler
- ▸Construction site emergency cover
▸ EVERY TRUCK CARRIES
■pex / copper / pvc / abs / cast-iron stock·■drain machine·■hydro-jet (3000 psi)·■thermal camera·■pipe inspection cam·■sump pumps·■water-detection sensors·■backflow preventers·■wet-vac + drying fans·■TSSA gas-leak detector
▸ DISPATCH PROMISE
First five minutes after you call.
No mystery box. No silent queue. Here's exactly what happens between dialing and the truck pulling up.
▸ 613-355-351201
Dispatcher answers in <30 seconds — real human, no IVR after-hours
02
Truck assigned and ETA texted to your phone within 90 seconds
03
Driver name and license plate texted before arrival
04
Driver calls 5 minutes out so you're ready at the door
05
Upfront price quote agreed before any work begins
▸ WHY CALL US
Picked over the listing flooders.
01 /
MASTER PLUMBERS ON EVERY TRUCK (NO TRAINEES)
Every call gets a licensed journeyman. No apprentices unsupervised, no subs sent in our name.
02 /
NO HIDDEN OVERTIME OR EVENING SURCHARGE
Single posted call-out fee. The 3 AM rate is the 3 PM rate. Quote agreed before any tool moves.
03 /
BONDED & INSURED — $5M GENERAL / $2M PRODUCT
Full liability on every property. Certificate on the truck if you want it photographed.
04 /
RESTORATION COMPANY COORDINATION INCLUDED
We call your remediation crew while we're stopping the water. Insurance paperwork drafted on-scene.
▸ SERVICE AREA
Every Ottawa neighbourhood.
KanataStittsvilleBells CornersBarrhavenRiverside SouthManotickFindlay CreekCentretownWestboroGlebeSandy HillHintonburgManor ParkRockcliffeOrleansCumberlandVanierLowertownAviationHeron Park
Don't see yours? We still come. Whole Ottawa-Carleton coverage, including Gatineau border calls.
▸ COMMON QUESTIONS
Asked at 2 AM.
Real questions our dispatcher fields nightly. Real answers — no script.
ON LIC. PL-04-1118·$5M GENERAL·$2M PRODUCT·WSIB COMPLIANT·ESA REGISTERED·TSSA-CERT GAS·INSURANCE-CLAIM CERTIFIED
▸ WE DISPATCH. YOU DON'T WAIT.
Stop reading. Start dialing.
613-355-3512▸ CALL DISPATCH NOWLIVE PLUMBER · 45-MIN ARRIVAL · ALL OTTAWA